We are a manufacturer. We design, laser-cut, and package our wooden puzzles in our own facility. This allows us to have strict control over quality, customization, and production schedules.

Our standard delivery time for bulk orders is 15-30 days after order confirmation and receipt of deposit. The exact time depends on the order quantity and customization requirements. 

For sample orders, we can ship within 3-5 business days.

Yes, we provide samples. Sample orders are available for a fee, which is typically refundable if you place a subsequent bulk order. This allows you to evaluate our product quality, craftsmanship, and packaging firsthand.

Absolutely. We offer comprehensive OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. You can use your own private label, logo, and custom packaging. We can also work with you to develop exclusive designs.

Yes. We are committed to sustainability. Our puzzles are primarily made from high-quality, eco-friendly plywood or New Zealand mdf sourced from managed forests. We use non-toxic, water-based inks for printing, making our products safe for children and the environment.

Yes. Our products and factory hold relevant international certifications to ensure safety and quality, such as:

· ASTM F963 / EN71 (International Toy Safety Standards)

· FSC (Forest Stewardship Council) Certification for wood sourcing

· CE marking for the European market We can provide copies of these certifications upon request.

We implement a rigorous Quality Control (QC) system throughout our production process:

1. Incoming Material Inspection: All wood and materials are checked upon arrival.

2. In-Process Inspection: We monitor the laser cutting, printing, and sanding processes.

3. Final Random Inspection: Before shipment, our QC team performs a thorough AQL check on finished products for defects, completeness, and packaging.

We can provide a detailed quotation within 24 hours after we understand your specific requirements. Please provide us with:

· Desired puzzle design or piece count

· Quantity (MOQ is typically 500 units for custom orders)

· Any customization or packaging details